Refund policy

Return & Refund Policy

At Laina Rose, our products are made to order, so we do not accept returns or exchanges due to change of mind, incorrect size, fit, color preference, or ordering the wrong item.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your order arrives damaged, defective, or has a printing error, please contact us within 14 days of delivery.

To request assistance, email us at hello@lainarose.com and include:

• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or printing error

Once we review the issue, we will determine the appropriate resolution. If the item is confirmed to be damaged, defective, or misprinted, Laina Rose will provide a replacement or refund at no cost to you.

ITEMS THAT ARE NOT ELIGIBLE FOR A REFUND OR REPLACEMENT

We cannot provide refunds or replacements for:

• Items that were worn, washed, or altered
• Damage caused by improper washing, drying, or care
• Normal wear and tear
• Items that do not fit as expected
• Incorrect size selected by the customer
• Change of mind or personal preference
• Orders where the customer entered an incorrect shipping address

ORDER ISSUES

If you believe there is an issue with your order, please contact us as soon as possible after delivery so we can help resolve it.

REFUNDS

If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

For questions regarding a damaged, defective, or misprinted order, please contact us at:

hello@lainarose.com

Please include your order number in the subject line.